Privacy Policy

Scope of this Privacy Policy
This privacy policy is applicable to how PT Citra Talenta Gemilang handles personally identifiable information that is left when users log in to the application, website and server Sugar Live, as well as other personally identifiable information shared with our business partners.
This privacy policy constitutes an inseparable part of the Sugar Live User Agreement and must be read together with the Sugar Live User Agreement including but not limited to Sugar Live User Agreement.


Collection and Use of Information
PT Citra Talenta Gemilang will collect your personally identifiable information when you register a Sugar Live account, use other Sugar Live products or services, access Sugar Live webpages, or participate in promotional or prize winning games. PT Citra Talenta Gemilang also collects personally identifiable information from our business partners.
When you register a Sugar Live account, we will ask for your name, email address, interests, birthday, and gender in addition to a personal profile. Once you are successfully registered with the Sugar Live, we will be able to identify you when you log in to the server.
PT Citra Talenta Gemilang automatically receives and records the information on your browser and server logs, including your IP address, information in the Sugar Live cookies and your browsing history.
PT Citra Talenta Gemilang uses this information to enhance the quality of the video services that we provide and to improve the effectiveness to better tailor our services to your interests and needs.

What Information Do We Collect
We obtain information about you through the means discussed below when we provide the Sugarlive Services. Please note that we need certain types of information so that we can provide the Sugarlive Services to you.

User-provided Information

You consent to provide some or all of the following Personal Information when you create an account on the App or use Sugarlive Services, such as uploading contents on the App or contact us for technical support:

  • Registration information, such as your date of birth, phone number (or email, if applicable), password, and user identifier;
  • Profile information, such as your alias, profile images, gender, hometown, self-introduction, social media information;
  • User-generated contents (“UGC”), such as comments, texts, messages, pictures, images, videos, sounds, code or other data or materials that you upload, distribute or stream on the App when you use Sugarlive Services;
  • Transaction information such as the transaction serial number and transaction historical records after you purchased Paid Services;
  • Your opt-in choices and correspondence with us, such as information used to verify with your account or to resolve your feedback or complaints; and
  • Information you provide from social media when you create a Sugarlive account by connecting with a third-party social media, such as Facebook, Google, or if you link a Sugarlive account with a third-party social media account;

How We Processing Your Information
We will only use your Personal Information when the applicable laws allow us to. In general, we use your Personal Information for the following purposes:

  • Provision of services: to present Sugarlive Services and its contents to you, including any interactive features on Sugarlive Services, and to provide you with information, products or services that you allow us to; we also collect and use Personal Information to verify your eligibility and deliver prizes in connection with promotion activities and sweepstakes;
  • Improvement of services: to improve and personalize our services by presenting new services, information, recommendations, and feedback;
  • Customer management: to manage a registered user’s account, to provide customer support and notices to the registered user about his account or subscription, and notices about changes to Sugarlive Services or any other product or service we offer or provide through it;
  • Communication: to communicate and interact with you directly, for an example, we may send notifications regarding upcoming changes, promotion activities or improvements on Sugarlive Services;
  • Content review: to review pictures, images and contents posted or generated on Sugarlive Services to ensure that we comply with any applicable content regulations in any relevant jurisdiction;
  • Customization of content: to perform research and analysis about your use of, or interest in contents, products, advertising, or services available on Sugarlive Services in order to develop and display content tailored to your interests on our Website and App;
  • Performance Analysis: to determine whether users of Sugarlive Services are unique, or whether the same user is using Sugarlive Services on multiple occasions, and to monitor aggregate metrics such as total number of visitors, number of videos viewed, demographic patterns;
  • Compliance: to enforce our terms of use and to comply with our legal obligations;
  • Aggregation: to aggregate information we collect about you to which one or more purposes described above.
Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we use your Personal Information.

Your Rights
Some jurisdictions’ laws grant specific rights to Sugarlive Live users, which are set out in this section. You may have all or some of the following rights set forth below according to applicable laws. We will respond to your request consistent with the applicable laws as soon as practicable, normally within one month, after proper verification procedures. Your exercise of these rights is usually free of charge, unless we deem it is chargeable under the applicable laws.

Right to access-You may submit a request to access the Personal Information we collect about you by (a) using Help or Feedback function on Sugarlive Services or (b) by sending your request to us via email at

Right to erasure-You may submit a request to erase the Personal Information we collect about you by (a) using Help or Feedback function on Sugarlive Services or (b) by sending your request to us via email. Though we cannot guarantee a complete erasure of your data that has been stored in our backup servers, we promise that we will not use the data within the backup servers for any other purpose.

Right to restrict processing-You may request us to stop processing your Personal Information if you believe such information is collected unlawfully or you have other reason by (a) using Help or Feedback function on Sugarlive Services or (b) by sending your request to us via email at We will examine your request and respond accordingly.

In addition to the foregoing rights, you also have the right to lodge complaints to the competent data protection authority (“DPA”), usually the DPA of your home country.


Disclosure and Sharing of Information
When you submit the information, it shall be deemed as your consent to the PT Citra Talenta Gemilang’s regarding the collection, storage, use and disclosure of your personal information by the Sugar Live. We will never display, rent or sell your personally identifiable information to others.


The following circumstances are excluded:
When your desired products and services can only be provided if your personal information is disclosed;
When we are required to provide information to the companies that provide products or services on our behalf; (unless we notify you otherwise, these companies do not have the right to use your personally identifiable information);
When we are required to comply with a court summons, court order or to comply with a legal process;
When we discover that you have violated the terms of use of the Sugar Live, Sugar Live community global village or any other products or services.
We are not responsible for any collection, disclosure and/or use of your personal information provided by you to any third party's website which may be linked to or from our website.


Our companies will set or access Sugar Live cookies on your computer.
PT Citra Talenta Gemilang allows those companies that publish advertisements on our webpages to set or access cookies on user computers. Other companies will use cookies in accordance with their own privacy policies, and cannot access cookies used by us.
In performing operations associated with our products and services, our companies uses web beacons to retrieve cookies from our website.


Web Beacons (if applicable)
Our webpages include electronic images (known as a "pixel GIF" or a "beacon") that allow the website to calculate the number of webpage users or users that have saved a certain cookie. The ways in which the Sugar Live community uses beacons include:
Beacons used within the Sugar Live
We uses beacons on the website to calculate the total number of users and to identify registered users using saved Sugar Live cookies.
Web beacons are used outside of the Sugar Live domain
We uses website beacons to collect data for partner websites; relevant data is also used for statistical purposes.
The Sugar Live user data recorded by website beacons are compiled and made available to our partners as aggregate data for reference purposes. Aggregate data includes information such as user count and usage, but does not include any personally identifiable data.
When we places website beacons to collect data for our partners, we require our partners to inform users on their privacy policy page that the webpage uses website beacons.
NB. This option will only be recorded in your current browser and will not be recorded in your user history. Therefore, to completely block the beacon, you must click on the above link on all of your computers and browsers.


HTML Emails
We typically adds a beacon when sending emails in HTML format (emails containing images) to count the number of opened messages.
Typically, electronic images are considered to be part of the webpage and, including banner ads, can all be used as beacons. Therefore, beacons can be added to all advertisements placed by the PT Citra Talenta Gemilang.
PT Citra Talenta Gemilang tracks certain usage behavior. Information collected from web beacons are used to understand how customers use our products, provide more accurate reports and enhance the effectiveness of our marketing.


Editing Personal Account Information and Preferences
At any time, you have the right to edit your Sugar Live account information and preferences, including whether you would like to receive information on the latest products from the PT Citra Talenta Gemilang.


Security Safeguards
Your Sugar Live account is password protected to ensure the security of your privacy and information.
Under certain conditions, the Sugar Live uses the universally accepted SSL encryption system to ensure the security of information transfer.


Amendments to the Privacy Policy
Sugar Live periodically makes changes to the privacy policy. If there are significant changes to the privacy policy, we will promptly notify users by posting the relevant terms in a prominent position on the webpage.